Driving network visibility and customer service with myWorld Damage Assessment
myWorld Damage Assessment enables Central Hudson to allocate damage assessment field teams and receive their assessments in real-time, delivering instant visibility of level of damage and completeness of the assessment.
Central Hudson became part of the Fortis Inc.’s federation of utility companies in 2013 and have:
- Approx. 300,000 customers based in Hudson Valley, NY
- 300,000 electricity customers
- 78,000 gas customers
In a heavily regulated industry, Central Hudson are targeted with a 12 hour recovery time for any network outage.
When a storm hits, Central Hudson needs to mobilise its teams in a fast and effective manner to get them to the affected areas and assess the damage. These teams would historically be working with paper based maps and manual reporting. The time taken to assess any damage, identify the assets involved and get this information back to the operational teams could be very lengthy, impacting on performance against service level agreements and customer expectations.
As part of their strategy to better manage their damage assessment processes and improve their SAIDI & CAIDI performance, Hudson Central deployed myWorld Damage Assessment, integrating it into their GE PowerOn OMS to provide real-time visibility of damage to the network and completeness of damage assessments directly from the fiel
The Ubisense Solution
The Ubisense damage assessment application allows the Central Hudson coordinators to pass orders from their OMS (Outage Management System) platform directly to myWorld Damage Assessment and allocate these orders directly to the field inspection teams.
The damage assessment coordinator can assign either a single order (job) or a whole circuit to an inspection team based on either a single outage or multiple outages on one circuit, allowing one team to inspect multiple poles, lines transformers etc. in one inspection clearing multiple orders at once.
When an order is assigned from the OMS to myWorld Damage Assessment, the OMS creates and stores a status flag confirming the order or whole circuit has been sent to myWorld.
A multi-level, permission-based web interface allows instant access to different applications allowing dispatch supervisors to assign and configure the patrol teams. The damage assessment coordinators can view the details of each order and the specific asset involved including an image, the asset location on a map and the information from the OMS. From here they can assign orders to the field teams who will receive all the detailed information of that order on an Android™ device. This enables them to carry out the inspection and make status updates in real-time, which is all fed back to the OMS.
The field teams have a similar view to that of the coordinators on their tablets, with a simple user interface the inspection team can mark the inspected item as either ‘ok’ or ‘damaged’. If damage is identified and flagged against an asset a simple form opens allowing them to detail the damage and upload it, allowing the operations team to plan for the appropriate repair and materials management to begin staging.
This enables the operations team to understand exactly what damage has been identified and how many items are effected. If a field team identifies a whole area as free from damage, they can select this area and flag all the assets within it as free from damage with one click without the need of flagging each individual element.
By deploying myWorld Damage Assessment Central Hudson now have eliminated paper and have
- An automatic flow of orders from their OMS to their damage assessment teams
- An intuitive application for their field teams to complete assessments
- Real time visibility on the level of damage to the network
- Real time progress of all damage assessment activities
This drives the following key benefits
- Significant reduction in time taken to complete damage assessment which reduces overall storm restoration time
- Improved ETR forecasting to customers as well as regulatory authorities improving overall customer satisfaction
- Reduced SAIDI and CAIDI through reduction in time to assess the damage and improved quality of information about the situation
- Quicker and more informed mutual aid decisions reducing restoration costs
Central Hudson plans to continue to expand the automation of their storm restoration efforts and are at the forefront of reimagining how storm situations are addressed at a modern utility.